Terms and Conditions 

 

Welcome to our website ELERIZO.

The terms and conditions for use (T&C) of the ELERIZO website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use or purchase made through this website constitutes an agreement to abide by the T&C. Any contracts or agreements entered into between you and us by means of this website shall be governed and construed according to Spanish law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Spanish courts.

We have taken care in presenting the products on our website as accurately as possible. Nevertheless, the images you will see on your PC monitor will depend on its colour capabilities. We cannot guarantee that what you see is an exact representation of the actual merchandise

 

Contact Details

 

These T&C regulate the sale of all products offered at the ELERIZO website by

RAYOLAMPAGO S.L.

Ciutadella 4, 1C.07400 ALCUDIA, Illes Balears.

CIF B57788911.

Registro Mercantil, Folio 77, Tomo 2524, Sección 8, Hoja PM71157 Mallorca.

Webmail info@elerizoalcudia.com

Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide.

 

ORDERS

 

We cannot accept orders from persons under the age of 18.

Our products can be distributed to the majority of European countries and North America.

The articles to be purchased should be selected and added to your basket.

The basket will contain the reference of the selected article, name, size and colour, if necessary, and its price in Euros (taxes included). This price does not include delivery charges.

To process an order we will need personal information of the customer. This information will be added to our database in order to prepare the order. This information will be treated in accordance with our Privacy Policy. You may access at any time the personal information provided and any orders that you may have made. Therefore, please ensure that the data you provide us with is correct, in order to avoid mistakes or problems in the dispatching of the order.

When the purchase order has been prepared, the details of the article you wish to purchase will be sent to you including a breakdown of the Total Price (including taxes and transportation charges), and information relating to the dispatch of your order. You must then click the Finish button to confirm your payment.

After that, we will send you an order confirmation detailing your order. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order.

Non-acceptance of an order may be the result of one of the following:

The product you ordered not being available on stock.

Payment has not been completed.

An error in the identification or price of the product.

Non-compliance with the criteria set out in the T&C.

When the security systems detect that the order may be fraudulent.

In these cases, ELERIZO will reimburse the amount paid.

 

DISPATCH

 

Once the order has been sent, you will receive an email with the dispatch information. We would like to receive your confirmation by email that the order has been received by you. If you do not receive it in the time estimated, please send an email to our email address info@elerizoalcudia.com.

 

Delivery date

 

All orders received online are processed and, depending on stock availability, are dispatched as promptly as possible and normally delivered in less than 15 working days. It may take longer in the high season. Nevertheless bear in mind that our jewels are handmade and possibly manufactured especially for you.

Where a product has a longer delivery time, we shall contact you by email to confirm the approximate delivery date.

 

Delivery Address

 

The delivery will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we have not been able to deliver the products to you at the address you have specified for any reason, we will notify you. If you wish us to resend the products to you, you will need to authorize us to charge you the additional delivery expenses

All orders require a signature upon receipt at which time you assume ownership and responsibility for the order.

 

Lost Packages

 

Packages are sent via secure courier. However in case the parcel is damaged, please indicate it clearly in the delivery agent’s receipt and get in touch with us as soon as possible. Bear in mind that insurance companies do not assume responsibility after a certain period of time.

 

Payment

 

ELERIZO accepts payment for purchases effected through its website,  only by debit or credit card , Paypal or bank transfer.

 

CARD PAYMENT

ELERIZO accepts payment for purchases effected through its website by debit or credit cards. The total amount to be paid remains unaffected, regardless of the card used.

In the case of payment by card, the amount involved is charged online, in real time, through the payment gateway of the corresponding financial institution, once the information supplied is proved to be correct.

PAYPAL PAYMENT

We accept payment by means of this system.

BANK TRANSFER PAYMENT

All expenses generated by this payment method will be charged to the purchaser. An account number will be provided. The purchaser should indicate the order number and his full name. You will have a turnaround of three working days from the date of the order to make the payment. We will not consider accepted the order until we receive the corresponding amount. If payment is not received within the time limit specified, the order will be cancelled.

 

SECURE PAYMENT

In order to endow the means of payment with maximum security, ELERIZO uses secure means of payment.  All those persons involved in the processing, transmission or storage of data pertaining to a card must comply with the data security standards of the Card Payment Industry (PCI DSS). STRIPE has been audited by an independent Qualified Security Assessor (PCI QSA) and is certified as provider of services of level 1 PCI. This level is the strictest certification available in the Payment Industry.

We also count on the DigiCert SSl certificate for security in online transactions.

 

PRICES AND CHARGES

We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order.

All prices shown in our website are in Euros.

In accordance with the law relating to Value Added Tax, ELERIZO is obliged to charge this tax, at the rate in force at any given time, on all goods destined to countries in the European Union.

Delivery is free of charge for all orders  exceeding €250. For orders of a lesser amount there is a charge of €12 to all countries in the European Union. For other countries the charge is shown automatically when the destination address is provided.

 

AVAILABILITY

 

All products displayed on the ELERIZO website are subject to availability.  We waive responsibility should an article not be available at any given moment.  We reserve the right to  alter the prices and to eliminate products from our range at any time.  If we realize that one of the products included in your order is not available when the time comes to dispatch your order, you will be notified as soon as possible. The price of the article not available will then be returned to the client by the same means of payment as used for the purchase.

 

 

We also reserve the right to change the design, appearance and/or the material of the products offered at any time without prior notice.

 

RIGHT OF CANCELLATION

 

As a consumer you have a time limit of 14 calendar  days to desist from your purchase without a valid justification.   This time limit terminates when 14 calendar days have expired since you or a third party who is not the carrier acquires physical possession of the products.

To exercise the right of cancellation you must inform ELERIZO, at Major 7, 07400 Alcudia, Illes Balears, Spain, or info@elerizoalcudia.com of your decision by letter or email, completing the attached form and sending it. In order to comply with the time limit you must send this form before the expiration of the time limit. We will reply to you when we receive it.

If you desist from the contract, you must return the products immediately, no later than 5 days from when you exercised your right to desist. The products to be returned must be in the same state as they had when received, with the original label attached , as it was sent to you, together with information and guarantee which accompanied it.  If this condition is not complied with, ELERIZO will not effect any reimbursement. The products must be placed inside the box in which they were received,  carefully wrapped to avoid harm and together with a copy of the right of cancellation document,  to be sent by registered post or transportation agent to the following address

ELERIZO

Major 7

Apartado 83

07400 Alcúdia. Illes Balears. España.

As soon as we have received the products, in perfect condition, we shall reimburse you with the price of same within the next 5 days, by the same means as for the initial transaction.

You will be the only person responsible for any damage to the products if you do not follow our instructions. We do not assume any liability for their loss or any damage that may occur whilst the products are being shipped.

 

GUARANTEE

 

If the product you receive is defective, you should notify this immediately.  In this case you may demand that the contract be revoked or that a new product be substituted, if available.

 

RESPONSIBILITY

 

ELERIZO  is only responsible for willful damage  or gross negligence.

This limitation of responsibility applies to all claims for damages and harm, independently of legal basis to include actions which are not authorized.

 

COPYRIGHT

 

All the intellectual property rights corresponding to the text and the images of this website belong to ELERIZO, Rayolampago,S.L. and any utilization of said text and/or images, including copying and storage of same, in whole or in part, which is not for personal use(not for commercial uses), is prohibited and subject to legal prosecution.

 

If any of the dispositions of these T & C are invalidated or no longer applicable this will not affect the remainder of the dispositions.

 

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